Privacy Policy

1. Scope

This Privacy Policy explains how Harmiyen Solutions Ltd. ("we", "us"), registered at 1284 Santa Rosa Avenue, Victoria, BC V8Z 3P5, Canada, collects, uses, discloses, and protects personal information when you use our websites and Services. We operate in Canada and may serve users in the United States. For any privacy-related inquiries, contact us at dvs.wafl@gmail.com.

2. Information We Collect

3. Sources of Information

We collect information directly from you (e.g., account registration, support), automatically through your use of the Services (e.g., logs and cookies), and from service providers (e.g., payments, analytics).

4. How We Use Personal Information

• Provide, operate, secure, and maintain the Services (authentication, delivery, troubleshooting)
• Process transactions, invoicing, account management, and tax compliance
• Analyze usage and improve features, models, and performance
• Communicate about updates, security, and service-related notices
• Detect, prevent, and investigate fraud, abuse, security incidents, and AUP violations
• Comply with legal obligations and enforce our agreements
• With consent where required, conduct marketing or provide optional features

Legal bases (Canada/US): performance of a contract; legitimate interests (e.g., service improvement, security); consent where required (e.g., certain cookies/marketing); and compliance with legal obligations.

5. Sharing and Disclosures

We share personal information with: (a) service providers/subprocessors (hosting, analytics, email, support tools, payment processors such as Stripe), under appropriate contractual safeguards; (b) affiliates and professional advisors; (c) legal and regulatory authorities when required to comply with law or protect rights, safety, and security; and (d) parties to a business transfer (e.g., merger, acquisition), subject to confidentiality. We do not sell personal information.

6. International Transfers

We may process personal information in Canada and the United States. Where applicable, we use contractual and technical safeguards appropriate to the jurisdiction. If we later serve the EU/UK, we will implement GDPR/UK-GDPR transfer mechanisms and update this Policy.

7. Retention

We retain personal information for the duration of your account and as necessary for security, logs, backups, legal obligations, and dispute resolution. Defaults: account and billing records for the life of the account plus 24 months; application logs for 12 months. Retention periods may be adjusted to meet legal requirements.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, audit logging, and least-privilege practices. No method of transmission or storage is entirely secure.

9. Your Rights and Choices

Subject to applicable law, including British Columbia's Personal Information Protection Act (PIPA), Canada's PIPEDA, and relevant U.S. state privacy laws, you may have rights to access, correct, delete, or request portability of your personal information, and to withdraw consent where processing is based on consent. You may also object to or restrict certain processing. To exercise these rights, contact us at dvs.wafl@gmail.com. We will respond within 30 days and may verify your identity prior to fulfilling a request.

10. Cookies and Tracking

We use session cookies that are essential for the login system to function. These are first-party cookies required to use the platform. You can manage cookies through your browser settings and any cookie preferences tool we provide. Essential cookies cannot be disabled while using the service. We do not use advertising cookies, tracking pixels, or third-party analytics cookies. If you sign in with Google, Google may set its own cookies governed by Google's Privacy Policy.

11. Children

The Services are not directed to individuals under 18 years of age, and we do not knowingly collect their personal information. If you believe a minor has provided personal information, please contact us at dvs.wafl@gmail.com to request deletion.

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the Services or email. Continued use of the service after the effective date constitutes acceptance of the updated Policy.

14. Contact

For any privacy concerns, questions, or complaints, please contact:
Harmiyen Solutions Ltd.
1284 Santa Rosa Avenue, Victoria, BC V8Z 3P5, Canada
dvs.wafl@gmail.com

You may also contact the relevant privacy regulator in your province or country of residence.